Queen's Hospital

Queen's Hospital 2024-05-08 Person 1 5 0

Had the most painful experience of my life. The Urgent Treatment Centre is a Torture Centre. I was in severe pain from what looked like Acute Malaria attack and was made to wait for 5 hours without relief. When eventually transferred to the SDEC, this was where I was given a single dose of intravenous Paracetamol and a single dose of Oral morph. As a Nurse I know the importance of pain relief to make a Patient comfortable and good experience. Something must be done to change that practice to a caring and compassionate care centre. I eventually self discharge after sitting for almost 12 hours on chair. I am yet to get the results of my Blood test and CT SCAN.

Timely care and intervention like pain relief. Your doctors lack compassion. Treating Patients like commodities is unacceptable.

Queen's Hospital 2024-05-08 Person 5 5 0

My right hand shoulder has dislocated completely. My friends took me to Queen’s hospital immediately and there I got the treatment very fast than we expected. The department took me as a priority case due to the severe pain and condition. Dr. Ojo and team responded immediately. He assessed my hand and sent me for the x-ray, based on that Dr. Ojo and other staffs put my shoulder back safely and sent me for another x-ray. All this process completed within 45 minutes and I am very thankful to each and every one involved.

The only thing I can point here to improve is the waiting time for the final observation from a doctor and discharge. After the final x-ray we have waited little long for the final check and discharge. But If I consider the initial service which I received to put my shoulder back safely, I am very happy to wait for a long time.

Queen's Hospital 2024-05-08 Person 4 5 0

One of the nurses was tired and verbally communicated that. It's understandable she was tired but not to let patients know, who are feeling very vulnerable. Also, She was unsure about an infusion she was giving me and instead of saying she didnt know and trying to find out, she gave me the wrong info. She also seemed irritated when patients were asking to use bed pans.

Apart from experience with the nurse, the service was excellent and couldnt praise staff enough for the care they gave me.

Queen's Hospital 2024-05-08 Person 1 5 0

Because waiting 16 hours to see a doctor and then to be told to go to you GP and I'm still having the same problem hns is on its knees you could die before you are seen and the sitting is uncomfortable and not enough drinks coming around the amount of time you have to sit there to be sent away with no help there hospitals and NHS are shameful I was not heard.

Less waiting time and listening to the patient and be taken seriously more comfortable sitting the doctors and nurse not so rude

Queen's Hospital 2024-05-08 Person 1 5 0

I felt dehumanised, abandoned, and more scared than I ever have in my life. The trauma I suffered, feeling like there was no escape, will scar me for the rest of my life. I couldn’t get any air, my anxiety went through the roof, as did the pain I was in. I had to hide it all, for fear of reprisals from the staff. I never saw a doctor for 22 hours.

Remember you have a human being with feelings. It would have been nice to have been told that I wasn’t alone and that things would be ok.

Queen's Hospital 2024-05-08 Person 2 5 0

My husband was in a corridor,,the staff are so rushed off their feet,they haven't time to talk to you.He was their for 24hours,there is no dignity for the patients. It was awful.

I'm not sure how you can resolve this, more space and staff needed.

Queen's Hospital 2024-05-08 Person 1 5 0

I was in pain for 2 hours before i had to shout at a nurse to give me something for the pain and she reply that i need to wait for her to ask the doctor.

Faster treatment, i had to wait for 20 hours to be seen by a doctor!!

Queen's Hospital 2024-05-08 Person 2 5 0

I had to discharge myself as I was waiting for 16 hours, 10 of those were in a corridor. There was very little communication. I was in so much pain, I decided it was best to go home and take care of myself. This experience has put me off going back to an a&e, no matter how bad a was feeling.

Give patients more information Show compassion

Queen's Hospital 2024-05-08 Person 1 5 0

I took my 89 year old mum into A&E with a spinal injury, we were in casualty 13 hours, a doctor walked away from me while I was talking to him even though I was trying to explain my mums symptoms, my mum was taken for an MRI and the machine broke down she had to have another one, she was then taken for an X Ray by a porter from a bay where she was on a bed, she was put on a trolley taken to the x ray, then when another porter returned her he did not listen to my mum saying where her bed was and left her in the corridor, I didn’t find her for over an hour, he should of asked the nurse in charge where my mum was to be returned to, she spent another hour unnecessarily on a trolley with a back injury, my mum asked for a meal at 1pm when they came round to take the orders, at five pm the meal never arrived, she had nothing to eat for 13 hours, the staff in charge were generally rude and unhelpful, every time I asked for an update they were to busy to help us, my mum ended up spending the night in the bay of casualty, it was awful, obviously the lights were on all night and it was chaos, my mum is 89years old and she was frightened, she was admitted yet had to stay in casualty, anytime my mum wanted the toilet I had to find a wheelchair and take her myself I hope I never have to put my mum through that experience again, and it’s not a one off this is Queens hospital A&E all the time.

You could tell the staff to care more, listen to the patients and relatives, communicate with each other. Check that when they say the will do something that it gets done Have more compassion for the elderly, move them out of casualty Stop leaving people in the corridor The biggest thing you can do is STAFF THE DEPARTMENT PROPERLY However I have faith that any of this will get done and the situation will just get worse

Queen's Hospital 2024-05-08 Person 1 5 0

I took my 89 year old mum into A&E with a spinal injury, we were in casualty 13 hours, a doctor walked away from me while I was talking to him even though I was trying to explain my mums symptoms, my mum was taken for an MRI and the machine broke down she had to have another one, she was then taken for an X Ray by a porter from a bay where she was on a bed, she was put on a trolley taken to the x ray, then when another porter returned her he did not listen to my mum saying where her bed was and left her in the corridor, I didn’t find her for over an hour, he should of asked the nurse in charge where my mum was to be returned to, she spent another hour unnecessarily on a trolley with a back injury, my mum asked for a meal at 1pm when they came round to take the orders, at five pm the meal never arrived, she had nothing to eat for 13 hours, the staff in charge were generally rude and unhelpful, every time I asked for an update they were to busy to help us, my mum ended up spending the night in the bay of casualty, it was awful, obviously the lights were on all night and it was chaos, my mum is 89years old and she was frightened, she was admitted yet had to stay in casualty, anytime my mum wanted the toilet I had to find a wheelchair and take her myself I hope I never have to put my mum through that experience again, and it’s not a one off this is Queens hospital A&E all the time.

You could tell the staff to care more, listen to the patients and relatives, communicate with each other. Check that when they say the will do something that it gets done Have more compassion for the elderly, move them out of casualty Stop leaving people in the corridor The biggest thing you can do is STAFF THE DEPARTMENT PROPERLY However I have faith that any of this will get done and the situation will just get worse